July 28, 2015

Frequently Asked Questions (FAQ)

Take a look at the commonly asked questions (a.k.a FAQ), and if you have further questions, please contact us.

Q: Can I order a single t-shirt?

A: Definitely. We accept all orders online via our design tool. For 15pcs and above, please use our bulk print option to obtain better pricing.

 

Q: How do I place an order? Can I get a quote?

A: The fastest way is to order via our website directly. Click here and select the item you wish to personalize and use our design app to create your own unique item. After you have completed your design, add to cart and check out to complete your order. Prices are calculated automatically as well.

 

Q: What are the recommended image guidelines?

A: In order to print high quality prints, we recommend setting the image:

  • scaled in actual print size at 300 dpi (at least 150dpi)
  • with transparent background
  • in RGB colour settings
  • saved in PNG format

Please be advised that we cannot guarantee 100% colour accuracy if the files have not been adjusted using our DTG (direct to garment) colour swatches for colour correction. To purchase the swatches, please contact us for details.

 

Q: I need a t-shirt urgently. When will my order be ready?

A: For orders placed online before 1pm on a workday, it will be printed and ready for mailing or collection the next day afternoon (1-3pm). Please contact us prior to placing an order if you need an item at a specific date and we will advise you whether it’s possible. As a guide, you can expect to receive your order within 5 work days (except embroidery orders, which may take up to 2 weeks).

 

Q: Can I visit your office and get an instant printing service? 

A: No. However, some products are available for express printing service so it may be possible to collect on the same day. The express fee is $10 per order, or $5 per item, whichever is higher. Please call prior to placing your order to confirm availability.

 

Q: How long will shipping takes? Is it free?

A: We ship our products out via a local courier which takes between 1-3 working days. It cost $5 and is free if your order is above $100.

As an option, we can arrange for express delivery within the same day of collection, which typically cost around $15 and you can pay the courier fee separately on delivery. Contact us if you require such service or international shipping rates via DHL.

 

Q: Can I self collect?

A: Definitely, and it is also faster. Select “Self Collect” during checkout and it is ready for collection when you receive an email stating that your order is complete. Our collection hours are only between 1-3pm from Monday to Friday.

 

Q: I would like to check the materials before placing my order. Can I visit your office?

A: Yes, but it is necessary to give us a call to arrange a time from 1-3pm Monday to Friday. All orders placed via email/phone will incur an additional service fee of $20 per order.

 

Q: Will the print peel, fade, or crack after washing?

A: We guarantee all print results and is safe for normal machine wash and machine dry.  On white t-shirts, the print will fade a little after repeated washing as the cotton fibers are lost. Colour t-shirts will experience very, very little colour lost after washing. Avoid bleaching for all colours, and high heat from machine dryer will cause some shrinkage of t-shirt.

 

Q: There is a t-shirt design I saw online and I would like to copy it. Can you help?

A: No, we are unable to help with such request. Please use our online design tool if you need to create text or choose from our available image library. You can also consider using www.pixlr.com as an online photo editor.