Top FAQ

If you have other questions, please get in touch with us.

Is there a min quantity?


Not at all, you can order just 1 pc.

How long does it take to print?


Normal production time is 3 work days to ship. In addition, it takes another 0 - 4 work days for shipping depending on the shipping method selected. 

Rush order, or same day printing, is available for selected products. Gildan and Anvil products are available for next day rush order. 30% (min $9) fee applies to each rush order.

Can i visit your office to check out samples?


Unfortunately our office does not have a showroom and to keep prices low, we do not have dedicated sales staff to serve walk-in customers.

If you require a recommendation on products, please feel free to give us a call, Whatsapp, or e-mail and we will be happy to help.

Can i self collect?


If you place a rush order, we can arrange for self collection at our office within a specific time range. For all other orders, we do not allow self collection.

What are the recommended image guidelines?


In order to print high quality prints, we recommend setting your design:

  • scaled in actual print size at 300 dpi (at least 150dpi)
  • with transparent background
  • in RGB colour settings
  • saved in PNG format
  • AVOID semi-transparency - see link below for details
Transparency in DTG

Colour matching


Please be advised that we cannot guarantee 100% colour accuracy if the files have not been adjusted using our DTG (direct to garment) colour swatches for colour correction. To purchase the swatches, it is $10 on white / black colour tee and you can request for this by sending us an email via sales@cottony.sg .

If you require a pantone colour match, it is only possible with screen printing (a.k.a silkscreen) and there is a min order of 20 pcs. Please contact us for a quote.

see details

Can I supply my own garment?


Yes, but caveat emptor! We are unable to guarantee the quality of the printing and washability. If damage occurs during printing, we are also unable to reprint or compensate. If there is a printing error, we are unable to compensate the garment and can only waive off the printing fee.

The material must be 100% cotton and brand new as well, and it takes 3 business days from the day we receive the t-shirts. Please contact us if you wish to do this.

I got a warning that my design may appear blurred. What can i do?


As a general rule, you can get an idea on how blurry the design will appear by viewing the image at the estimated print size. That is, the image is only a thumbnail and you zoom it in or enlarge it to A4 size, you will see the result.

Unless you have a vector file, there is very little we can do to change the resolution quality. We can still proceed to print but you must accept the result that it may appear pixelated or blurry. 

Do you offer a discount with more quantity?


We offer a fixed discount based on the number of items ordered. You can mix and match various products and designs to qualify. There is no coupon code or action required by you as the discount is automatically calculated and applied to your cart.

3 - 5 pieces - 5% discount

6 - 11 pieces - 10% discount

12 pieces and above - 15% discount

Discount does not apply to items already on Sale.

 

In the event that you are ordering more than 20 pcs of the same design, we might be able to screen print (a.k.a silkscreen) with a longer turnaround time. Please save your design and get in touch with us for a quote via sales@cottony.sg .

 

Garment and sizing


Garment Care

Shrinkage will happen to cotton since it is a natural fabric. For best results, wash in cold water with standard detergent and avoid heat such as dryer and iron.

Garment Colours

Unfortunately like many things on the web, we are unable to replicate garment fabric colours exactly as they appear in real life.

If the garment fabric colour you require is colour critical, we recommend that you purchase a single piece prior to placing your bulk order to ensure the product is suitable.

Garment Sizing

The cutting across different brands and products are different. Therefore it is important to reference to the size chart included for each product.

Due to manufacturing processes, there will be slight difference in actual product compared to size chart. Please allow for 1-2cm variance when measuring, so if your measurements closely fit the size chart then we recommend going up 1 size to accomodate for shrinkage as well.

 

 

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