Terms of Service

Cottony (Pte Ltd) (Company Registration No.201422064G) is the registered owner of and trading as www.Cottony.sg (“Cottony”).

Cottony is also a fulfillment-printing company for businesses who want to outsource the printing component of their business. Cottony “white-label” prints and “blind ship” directly to customers of participating businesses.

USER’S ACCEPTANCE: By using and/or visiting Cottony, you (“User”) agree to the terms and conditions set forth in the Cottony Terms of Service; the Cottony Privacy Policy, and Upload Rules. If User does not agree to any of these terms, User is not authorized to use this web site. Further, Cottony may, in its sole discretion, modify or revise the Terms of Service and the Cottony policies at any time, and User agrees to be bound by such modifications or revisions. Cottony strongly recommends that User periodically review the most up to date version of the Terms of Service. Nothing in the Terms of Service shall be deemed to confer any third parties rights or benefits.

COTTONY ACCOUNTS
In order to access some features of the Cottony Website, User must create a Cottony account. User is not authorized to use another person’s account without their express written permission. When creating a Cottony account, User must provide accurate and complete information. User is solely responsible for all activity that occurs on User’s account, and must keep User’s account password secure. If User becomes aware of any breach of security or unauthorized use of User’s account, User is required to notify Cottony immediately. Although Cottony will not be liable for User’s losses caused by any unauthorized use of User’s account, User may be liable for the losses of Cottony or others due to such unauthorized use.

Returns & Exchanges
Cottony will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by Cottony relating to quality or incorrect image if it is Cottony’s fault. Cottony is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there the seller must bear the cost of the re-shipment. Size exchanges or general returns/exchanges are not the responsibility of Cottony and sellers must resubmit and pay for this type of order.

Delivery Timeline
Cottony does not guarantee shipment times.

Fulfillment Deliveries
Cottony is not responsible for 3rd party delivery delays, lost packages, or damage due to delivery partner. Cottony will provide a tracking number when available but it is up to the seller to track down or contact local postal service to track any lost or delayed packages. Lost packages are the responsibility of the User.

Payment of Goods
All orders must be paid prior to us starting to process your orders.

Image Quality
The User is required to provide high quality, print ready, sized art. Images are printed at the size they are provided and User is advised to follow guidelines provided. Cottony is not responsible for low quality images or incorrectly sized images. User provided mockups are used by our print team as a general guide for placement but the final product may differ based on the user provided art or the restrictions of a specific product. Cottony does not alter print images to match mockup files.

USER’S SUBMISSIONS AND OWNERSHIP
As a Cottony account holder, User may be permitted to submit and upload various content, including pictures, graphics, as well as T-shirt designs (all, collectively, “User Submissions”). All User Submissions are subject to these Terms of Service, the Cottony Upload Rules.
User is solely responsible for all content submitted to the Cottony Website, including photographs, videos, textual content, drawings, designs, and other works, whether submitted as a T-shirt design or for any other purpose. User affirms, represents and warrants that User owns or has the necessary licenses, rights, consents and permissions to use and authorize Cottony to use all patents, trademarks, trade secrets, copyrights, or other proprietary rights in and to any and all User Submissions, to enable inclusion and use of the User Submission in all manners contemplated by the Cottony Website and these Terms of Service. User will retain all ownership rights in a User Submission, however, by submitting a User Submission to Cottony, User grants to Cottony a worldwide, non-exclusive, royalty-free license to print the design on products on behalf of the User.

User agrees that User will not submit material that is copyrighted, protected by trade secret, or otherwise subject to third party proprietary rights, including the rights of privacy and publicity, unless User is the owner of such rights or has permission from the rightful owner to post the material and to grant the licenses granted herein. User agrees that Cottony has the right to refuse to accept, to limit access to, to remove, and/or to refuse to publish any User Submission which Cottony considers to be amoral, scandalous, offensive, or in bad taste. All determinations as to whether a User Submission is amoral, scandalous, offensive, or in bad taste or that Cottony deems to be in violation of any intellectual property right of any third party. All determinations as to whether a User Submission is amoral, scandalous, offensive, in bad taste, or in violation of any intellectual property rights of any third party are to be made by Cottony at its sole discretion, and are final. User agrees to be bound by the decision of Cottony.

BY PROCESSING AND SUBMITTING YOUR ORDER USING COTTONY, YOU REPRESENT AND WARRANT TO COTTONY THAT YOU OWN AND POSSESS ALL RIGHTS OR OWN AND POSSESS SUFFICIENT RIGHTS OF THIRD PARTIES, NECESSARY TO COPY, PRODUCE, PRINT OR IMPRINT, EACH AND EVERY ITEM AND PORTION THEREOF YOU SUBMIT TO COTTONY. YOU FURTHER REPRESENT AND WARRANT TO COTTONY THAT YOU ARE NOT INFRINGING ON ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. YOU AGREE AND COVENANT THAT AT THE REQUEST OF COTTONY, AND WITHOUT FURTHER CONSIDERATION, YOU WILL PROMPTLY DELIVER TO COTTONY REASONABLE EVIDENECE OF SUCH ADEQUATE AND ENFORCEABLE RIGHTS OF THIRD PARTIES (i.e. consents, approvals, licenses or sublicenses).

YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS COTTONY FROM ALL COSTS, EXPENSES (INCLUDING REASONABLE LEGAL FEES) AND LIABILITIES, INCURRED BY COTTONY, AS A RESULT OF ANY FAILURE BY YOU TO POSSESS SUCH RIGHTS, OR FOR ANY INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

LIMITATION OF LIABILITY
In no event shall Cottony, its officers, directors, employees, affiliates, agents or business partners be liable to you for any direct, indirect, incidental, special, punitive or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage of any nature whatsoever, resulting from your access to and use of the Cottony Website, (iii) unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) interruption or cessation of transmission to or from the Cottony Website, (v) bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Cottony Website by any third party, and/or (vi) errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, e-mailed, transmitted, or otherwise made available via the Cottony Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. User specifically acknowledges that Cottony shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with User. The Cottony Website is controlled and offered by Cottony from its facilities in Singapore. Cottony makes no representations that the Cottony Website is appropriate or available for use in other locations. Those who access or use the Cottony Website from other jurisdictions do so at their own volition and are responsible for compliance with local laws.

INDEMNITY
User agrees to defend, indemnify and hold harmless Cottony, its officers, directors, employees, affiliates, agents and business partners, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from (i) User’s use of and access to the Cottony Website; (ii) User’s violation of any term of the Terms of Service, the Cottony Upload Rules, the Cottony Privacy Policy (iii) User’s violation of any third party rights, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Contributions or Artwork caused damage to a third party; (v) any claim that User failed to collect, report, and remit all taxes to the correct tax authority. This defense and indemnification obligation will survive the Terms of Service and any and all use of the Cottony Website.

ABILITY TO ACCEPT TERMS OF SERVICE
User affirms that User is either more than 18 years of age, or an emancipated minor, or possesses legal parental or guardian consent, and is fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms of Service, and to abide by and comply with the Terms of Service.

USER AND COTTONY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE COTTONY WEBSITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY WAIVED AND/OR BARRED.